Terms & Conditions

Terms and Conditions (revised 2023)

  1. All bookings and cancellations must be made in person or via a telephone call to 02476542141.
  2. All lessons to be paid for prior to riding. If payment is made by bank transfer then proof of payment must be shown to reception on arrival.
  3. All clients are to book in at the office before riding.
  4. 48hrs notice of cancellation of notice is required. Otherwise the following charges will apply:
    • 47hrs to 25hrs 50% of the cost of the lesson will be charged
    • 24 hrs or less 100% of the cost of the lesson will be charged.
  5. We reserve the right to alter horses/instructors and if necessary combine lessons without notice.
  6. If Willow Farm EC needs to cancel any lessons due to unforeseen circumstances we will endeavour to do so at the earliest possible opportunity.
  7. We require you to complete a rider registration form.
  8. We operate a rider weight limit of 13 stone. However over 13 stone may be granted lessons on assessment.
  9. Children must have had their fifth birthday.
  10. Current British standard head protection must be worn when mounted. Riders must wear a boot or a shoe with a small heel. Trainers or flat soles are not permitted, should you arrive in inappropriate footwear you will not be allowed to ride and will still be required to pay for the lesson.
  11. Take care or your belongings. Willow Farm does not accept any responsibility for loss/damage/theft of items left unattended.  Vehicles are parked at owners own risk while you are on Willow Farm property.
  12. Riding is a risk sport. Horses can be unpredictable.  Upon booking with Willow Farm Equestrian Centre we understand that you have acknowledged that and accept the risks involved.  We do recommend all our clients have Personal Accident Insurance Cover.
  13. All clients must be assessed on a lesson before they will be allowed to hack out. No children under the age of 13 will be permitted to hack out unless they have their own Personal Insurance.
  14. Willow Farm EC is a non smoking site
  15. No dogs are allowed on site (except guide dogs)
  16. The use of a riding crop is at your instructors discretion.
  17. For safety, no phones are to be carried in trouser/jodhpur pockets whilst riding
  18. Day course and camp deposits must be paid within 7 days of booking to secure place. Failure to do so may result in the place being sold to another person.
  19. WILLOW FARM EC WILL NOT TOLERATE ANY ABUSIVE BEHAVIOUR OR LANGUAGE TOWARDS ITS STAFF AND ITS HORSES.

FAILURE TO COMPLY WITH ANY OF THE ABOVE MAY RESULT IN YOUR PRIVILEGE TO RIDE AT WILLOW FARM BEING REVOKED.